Terms and Conditions

Terms and Conditions for mohsutra.com

Last Updated: Wednesday, November 26, 2025

Welcome to mohsutra.com (“we”, “us”, “our”). By accessing or using https://mohsutra.com/ (“Website”), you (“User”, “Customer”) agree to comply with the following Terms & Conditions.
Please read them carefully before making any purchase.

Acceptance of Terms

By using our Website, purchasing products, or engaging with our services, you acknowledge that you have read, understood, and agreed to our Terms & Conditions, Privacy Policy, and any additional guidelines applicable to our services.
If you do not agree, please discontinue using the Website.

Eligibility

To use our services, you must:

Be at least 18 years old,
Have the legal capacity to enter a binding contract, and
Provide accurate and complete information during registration/purchase.

Products & Descriptions

We strive to provide accurate product descriptions, images, colors, and details. However:

Actual product colors may vary slightly due to lighting, screen settings, fabric texture, or dyeing variations.
Sarees may have minor irregularities as many are handcrafted or handwoven.
Product availability is subject to change without prior notice.

We reserve the right to modify or discontinue products at any time.

Pricing & Payments

All prices on our Website are listed in INR (₹) unless stated otherwise.
Prices are subject to change without notice.
We use secure third-party payment gateways (e.g., Razorpay, Paytm).
We do not store your banking/card details.
Orders will be processed only after successful payment confirmation.

We reserve the right to cancel any order in case of pricing errors, suspicious activity, or stock issues.

Order Confirmation & Cancellation

5.1 Customer Cancellations

Customers may cancel an order before dispatch by contacting our support team.
Once shipped, orders cannot be canceled.

5.2 Store-Initiated Cancellations

We may cancel an order due to:

Product unavailability,
Payment failure or fraud concerns,
Incorrect pricing or listing errors.

In such cases, a full refund will be issued.

Shipping & Delivery

Delivery times depend on your location and logistics partners.
We are not liable for delays caused by courier services, strikes, weather, or unforeseen circumstances.
Risk of loss passes to you once the product is handed to the carrier.

For full details, refer to our Shipping Policy

Returns, Refunds & Exchanges

Our return/refund rules are based on hygiene and product safety:

Sarees can be returned/exchanged only if damaged, defective, or incorrect.
Returns must be requested within 2 days (48 hours) days of delivery.
Used, worn, washed, or altered products are not eligible for return.
Unboxing videos may be required as proof in case of damage claims.

Refunds will be processed to the original payment method within 7–10 working days after inspection.

User Accounts

When creating an account, you agree to:

Provide accurate and complete information
Keep your login credentials confidential
Be responsible for all activities under your account

We reserve the right to suspend or terminate accounts for misuse or fraudulent activity.

Prohibited Activities

Users must not:

Use the Website for illegal or fraudulent purposes
Attempt to breach security, hack, or disrupt services
Copy, duplicate, or resell Website content without permission
Post harmful, abusive, or defamatory content
Engage in unauthorized bulk purchasing or reseller activities

Intellectual Property Rights

All content, including:

Images
Product photos
Logos
Designs
Text, graphics, and videos
Website layout

…are the exclusive property of mohsutra.com.
Unauthorized use, reproduction, or distribution is strictly prohibited.

Limitation of Liability

We are not liable for:

Minor color or texture differences,
Delays in delivery by courier partners,
Incorrect address provided by the customer,
Direct or indirect losses from using the Website,
Technical errors, interruptions, or maintenance downtime.

Your use of the Website is at your own risk.

Indemnification

You agree to indemnify and hold [Your Saree Store Name], its owners, employees, and partners harmless from any claims, losses, damages, liabilities, or expenses arising out of:

Your misuse of the Website,
Violation of Terms & Conditions,
Infringement of third-party rights.

Third-Party Links

Our Website may contain links to third-party services or websites.
We are not responsible for their content, policies, or practices.

Use such websites at your own discretion.

Governing Law & Jurisdiction

These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City/State].

Changes to Terms & Conditions

We may update or modify these Terms at any time.
Changes will be posted on this page with the updated date.
Continued use of the Website means you accept the revised Terms.