1. Return Window

Standard Period: Most products are eligible for return or exchange within 2 days (48 hours) from the date of delivery.

2. Key Conditions for a Successful Return

For a return to be accepted, the item must meet the following criteria:

  • Unused Condition: The product must be unused, unwashed, and undamaged.
  • Original Packaging & Tags: All original tags, labels, and packaging must be intact and attached to the product.

3. Return and Exchange Options

Mohsutra generally offers two primary options for dissatisfaction:

Option Description
Return Get a refund credited back to your original payment method or Mohsutra Credit
Exchange Get the same product in a different colour (subject to availability).
Style Exchange This unique feature allows you to exchange an item for a completely different product on the platform, rather than just a different size of the same item.
Non-Refundable items The following items are generally not eligible for return: Sale items, discounted items, custom-made products, Gift cards

Contact Us
If you have questions or requests, you can contact us at:
https://mohsutra.com/
Email: hello@mohsutra.com
Phone: +91 8588078063
Address: [Business/Shop Address]